:root{--color-primary: #1677ff;--color-primary-hover: #0958d9;--color-primary-bg: #e6f4ff;--color-primary-border: #91caff;--color-primary-light: #4096ff;--color-accent: #7c3aed;--color-accent-bg: rgba(124, 58, 237, .1);--color-success: #52c41a;--color-success-bg: #f6ffed;--color-warning: #faad14;--color-warning-bg: #fffbe6;--color-error: #ff4d4f;--color-error-bg: #fff2f0;--color-text: #1f1f1f;--color-text-secondary: #8c8c8c;--color-text-tertiary: #bfbfbf;--color-border: #f0f0f0;--color-border-input: #e2e5ea;--color-switch-off: #d9d9d9;--color-fill: #fafafa;--color-sidebar-bg: #001529;--color-sidebar-text: rgba(255, 255, 255, .65);--color-sidebar-text-hover: #ffffff;--color-sidebar-active-bg: rgba(22, 119, 255, .15);--color-bg-layout: #f0f2f5;--color-bg-container: #ffffff;--shadow-card: 0 1px 2px rgba(0, 0, 0, .03), 0 1px 6px rgba(0, 0, 0, .06);--shadow-hover: 0 4px 12px rgba(0, 0, 0, .1);--radius-sm: 6px;--radius-md: 8px;--radius-pill: 20px;--font-stack: "PingFang SC", "Microsoft YaHei", "Noto Sans SC", Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--sidebar-width: 220px;--topbar-height: 56px}*,*:before,*:after{box-sizing:border-box}body{margin:0;font-family:var(--font-stack);font-size:14px;color:var(--color-text);background:var(--color-bg-layout);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}button,input,textarea,select{font:inherit}button{border:0;cursor:pointer}button:disabled{cursor:not-allowed;opacity:.55}button:focus-visible,a:focus-visible{outline:2px solid var(--color-primary);outline-offset:2px}a{color:var(--color-primary);text-decoration:none}a:hover{color:var(--color-primary-hover)}.login-page{--login-ink-text: #ffffff;--login-ink-muted: rgba(255, 255, 255, .55);--login-ink-faint: rgba(255, 255, 255, .32);display:grid;grid-template-columns:minmax(0,1.15fr) minmax(0,1fr);min-height:100vh;background:var(--color-bg-container)}.login-stage{display:flex;flex-direction:column;justify-content:space-between;gap:48px;padding:44px 56px 40px;background:var(--color-sidebar-bg);color:var(--login-ink-text);overflow:hidden}.login-stage-brand{margin:0;font-size:13px;letter-spacing:.24em;color:var(--login-ink-muted)}.login-greeting{margin:0;font-size:clamp(56px,7.5vw,104px);line-height:1.2;font-weight:300;letter-spacing:.06em}.login-greeting-note{margin:20px 0 0;font-size:14px;letter-spacing:.1em;color:var(--login-ink-muted)}.login-wave{display:flex;align-items:center;gap:5px;height:52px}.login-wave-bar{flex:none;width:3px;height:100%;border-radius:2px;background:var(--color-primary-light);opacity:.85;transform:scaleY(calc(var(--h) * .35));animation:login-wave-pulse 1.9s ease-in-out infinite;animation-delay:calc(var(--i) * -88ms)}.is-connecting .login-wave-bar{animation-duration:.7s}@keyframes login-wave-pulse{0%,to{transform:scaleY(calc(var(--h) * .35))}50%{transform:scaleY(var(--h))}}.login-duties{margin:20px 0 0;font-size:13px;letter-spacing:.14em;color:var(--login-ink-faint)}.login-side{display:flex;align-items:center;justify-content:center;padding:48px 32px}.login-card{width:384px;max-width:100%}.login-brand{margin-bottom:36px}.login-logo{display:inline-flex;margin-bottom:18px}.login-title{margin:0;font-size:21px;font-weight:600;color:var(--color-text);letter-spacing:1px}.login-subtitle{margin:8px 0 0;font-size:13px;color:var(--color-text-secondary);letter-spacing:1px}.login-form{display:flex;flex-direction:column;gap:20px}.login-field label{display:block;margin-bottom:6px;font-size:13px;font-weight:500;color:var(--color-text-secondary)}.login-input-wrap{position:relative}.login-input-icon{position:absolute;left:14px;top:50%;transform:translateY(-50%);width:16px;height:16px;color:var(--color-text-tertiary);pointer-events:none;transition:color .2s}.login-input-wrap input{width:100%;height:44px;padding:0 14px 0 42px;border:1.5px solid var(--color-border-input);border-radius:var(--radius-md);background:#fff;font-size:14px;color:var(--color-text);outline:none;transition:border-color .25s,box-shadow .25s}.login-input-wrap input::placeholder{color:var(--color-text-tertiary)}.login-input-wrap input:focus{border-color:var(--color-primary);box-shadow:0 0 0 3px #1677ff1f}.login-input-wrap:focus-within .login-input-icon{color:var(--color-primary)}.login-options{display:flex;align-items:center;justify-content:space-between}.login-remember{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:var(--color-text-secondary);cursor:pointer;-webkit-user-select:none;user-select:none}.login-remember input{width:15px;height:15px;accent-color:var(--color-primary);cursor:pointer}.login-submit{height:44px;border-radius:var(--radius-md);background:var(--color-primary);color:#fff;font-size:15px;font-weight:600;letter-spacing:4px;transition:background-color .2s,opacity .2s}.login-submit:hover:not(:disabled){background:var(--color-primary-hover)}.login-submit:focus-visible{outline:2px solid var(--color-primary-hover);outline-offset:2px}.login-submit:disabled{opacity:.6;cursor:not-allowed}.login-spinner{display:inline-block;width:16px;height:16px;border:2px solid rgba(255,255,255,.3);border-top-color:#fff;border-radius:50%;animation:login-spin .6s linear infinite;vertical-align:middle;margin-right:6px}@keyframes login-spin{to{transform:rotate(360deg)}}.login-message{margin:0;padding:10px 14px;border-radius:8px;font-size:13px;text-align:center}.login-message.error{color:var(--color-error);background:var(--color-error-bg);border:1px solid #ffccc7}.login-remember input:focus-visible{outline:2px solid var(--color-primary);outline-offset:2px}@media(max-width:860px){.login-page{grid-template-columns:1fr}.login-stage{justify-content:flex-start;gap:24px;padding:28px 24px}.login-greeting{font-size:clamp(40px,12vw,60px)}.login-greeting-note{margin-top:12px}.login-wave{height:32px}.login-side{padding:36px 24px 48px}}@media(prefers-reduced-motion:reduce){.login-wave-bar{animation:none;transform:scaleY(var(--h))}}.field{display:flex;align-items:center;gap:0;min-height:36px}.field span{font-size:14px;font-weight:500;color:var(--color-text);flex-shrink:0;width:100px;text-align:right;padding-right:12px;line-height:36px}.field input,.field select,.field textarea{flex:1;min-width:0;min-height:36px;padding:0 12px;border:1px solid var(--color-border);border-radius:var(--radius-sm);background:#fff;color:var(--color-text);font-size:14px;outline:none;transition:border-color .2s,box-shadow .2s}.field select{-moz-appearance:none;appearance:none;-webkit-appearance:none;padding-right:32px;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%23999' d='M6 8.825a.5.5 0 0 1-.354-.146l-3.5-3.5a.5.5 0 1 1 .708-.708L6 7.617l3.146-3.146a.5.5 0 1 1 .708.708l-3.5 3.5A.5.5 0 0 1 6 8.825z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 10px center;background-size:12px;cursor:pointer}.field select:focus{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%231677ff' d='M6 8.825a.5.5 0 0 1-.354-.146l-3.5-3.5a.5.5 0 1 1 .708-.708L6 7.617l3.146-3.146a.5.5 0 1 1 .708.708l-3.5 3.5A.5.5 0 0 1 6 8.825z'/%3E%3C/svg%3E")}.field textarea{min-height:120px;padding:8px 12px;resize:vertical}.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--color-primary);box-shadow:0 0 0 2px #1677ff1a}.field input::placeholder,.field textarea::placeholder{color:var(--color-text-tertiary)}.field select[multiple]{min-height:100px;padding:6px 12px;background-image:none;-webkit-appearance:auto;-moz-appearance:auto;appearance:auto}.checkbox-group{flex:1;display:flex;flex-wrap:wrap;gap:0 16px;align-items:center;min-height:36px}.checkbox-item{display:inline-flex;align-items:center;gap:6px;font-size:14px;color:var(--color-text);cursor:pointer;white-space:nowrap;line-height:36px}.checkbox-item input[type=checkbox]{width:16px;height:16px;margin:0;accent-color:var(--color-primary);cursor:pointer}.remember-row{display:inline-flex;align-items:center;gap:8px;color:var(--color-text-secondary);font-size:14px}.remember-row input{width:16px;height:16px;accent-color:var(--color-primary)}.login-button{min-height:40px;border-radius:var(--radius-sm);background:var(--color-primary);color:#fff;font-size:15px;font-weight:600;transition:background .2s}.login-button:hover{background:var(--color-primary-hover)}.login-button:disabled{opacity:.6;cursor:not-allowed}.form-message{margin:0;padding:8px 12px;border-radius:var(--radius-sm);font-size:14px;line-height:1.6}.form-message.success{color:var(--color-success);background:var(--color-success-bg)}.form-message.error{color:var(--color-error);background:var(--color-error-bg)}.admin-shell{display:flex;min-height:100vh}.sidebar{position:fixed;top:0;left:0;bottom:0;width:var(--sidebar-width);display:flex;flex-direction:column;background:var(--color-sidebar-bg);z-index:100;overflow-y:auto}.brand-block{display:flex;align-items:center;gap:12px;padding:20px;border-bottom:1px solid rgba(255,255,255,.06)}.brand-mark{display:flex;align-items:center;justify-content:center;border-radius:10px;flex-shrink:0;box-shadow:0 4px 12px #1677ff59}.brand-block strong{display:block;color:#fff;font-size:15px;font-weight:600}.brand-block span{display:block;margin-top:2px;color:#ffffff73;font-size:12px}.nav-list{flex:1;padding:8px 0}.nav-group{display:grid}.nav-group-header{display:flex;align-items:center;justify-content:space-between;padding:0 20px;min-height:40px;cursor:pointer;-webkit-user-select:none;user-select:none;transition:background .2s}.nav-group-header:hover{background:#ffffff0a}.nav-group-title{font-size:14px;font-weight:600;color:#ffffffd9}.nav-group-arrow{font-size:11px;color:#ffffff59;transition:transform .2s}.nav-group-header.collapsed .nav-group-arrow{transform:rotate(-90deg)}.nav-children{display:grid}.nav-child{padding-left:40px!important;font-size:13px!important}.nav-standalone{font-weight:500!important}.nav-heading{padding:16px 20px 8px;font-size:11px;font-weight:600;letter-spacing:1px;text-transform:uppercase;color:#ffffff59}.nav-item{display:flex;align-items:center;width:100%;min-height:40px;padding:0 20px;color:var(--color-sidebar-text);background:transparent;text-align:left;text-decoration:none;font-size:14px;font-weight:400;transition:color .2s,background .2s;border-left:3px solid transparent}.nav-item:hover{color:var(--color-sidebar-text-hover);background:#ffffff0a}.nav-item.router-link-active{color:#fff;background:var(--color-sidebar-active-bg);border-left-color:var(--color-primary);font-weight:500}.work-area{flex:1;min-width:0;margin-left:var(--sidebar-width);display:flex;flex-direction:column;min-height:100vh;background:var(--color-bg-layout)}.topbar{display:flex;align-items:center;justify-content:space-between;gap:16px;height:var(--topbar-height);padding:0 24px;background:var(--color-bg-container);border-bottom:1px solid var(--color-border);flex-shrink:0}.topbar-action-bar{flex:1 1 auto;min-width:0;overflow:visible;padding:0;border-bottom:none;background:transparent;gap:8px;scrollbar-width:none}.topbar-action-bar::-webkit-scrollbar{display:none}.topbar-action-bar .action-btn,.topbar-action-bar .call-control-set{flex-shrink:0}.topbar .eyebrow{margin:0;font-size:12px;color:var(--color-text-secondary)}.topbar h1{margin:0;font-size:16px;font-weight:600;color:var(--color-text)}.topbar-right{display:inline-flex;align-items:center;gap:10px;flex-shrink:0;min-width:0}.call-control-set{display:inline-flex;align-items:center;gap:8px;height:38px;min-width:0}.call-status-capsule{position:relative;display:inline-flex;align-items:center;gap:8px;height:38px;max-width:374px;padding:0 7px 0 12px;border:1px solid #dce6f3;border-radius:var(--radius-md);background:#f8fbff;color:#344054;flex-shrink:0;outline:none;transition:border-color .15s,background .15s,box-shadow .15s}.call-status-capsule:hover,.call-status-capsule:focus-within{box-shadow:0 4px 14px #0f233c14}.call-status-dot{width:8px;height:8px;border-radius:50%;background:#b7c4d6;box-shadow:0 0 0 3px #b7c4d629;flex-shrink:0}.call-status-main{display:inline-flex;align-items:baseline;gap:6px;min-width:0;flex:0 1 auto}.call-status-label{font-size:13px;font-weight:700;line-height:1;white-space:nowrap}.call-status-detail{max-width:92px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--color-text-secondary);font-size:12px;font-variant-numeric:tabular-nums;line-height:1}.call-status-health{display:inline-flex;align-items:center;gap:5px;height:22px;padding:0 7px;border-radius:var(--radius-sm);background:#fff;color:#667085;font-size:12px;font-weight:700;line-height:1;white-space:nowrap;box-shadow:inset 0 0 0 1px #6670851f}.call-status-health .health-dot{width:6px;height:6px;border-radius:50%;background:currentColor;flex-shrink:0}.call-status-health.is-good{background:#f6ffed;color:#389e0d;box-shadow:inset 0 0 0 1px #52c41a38}.call-status-health.is-warning{background:#fff7e6;color:#d46b08;box-shadow:inset 0 0 0 1px #faad1442}.call-status-health.is-checking{background:#f0f5ff;color:#1d39c4;box-shadow:inset 0 0 0 1px #2f54eb2e}.call-status-health.is-offline{background:#f5f5f5;color:#8c8c8c}.call-status-diagnostics{position:absolute;top:calc(100% + 10px);right:0;width:278px;padding:10px;border:1px solid #dce6f3;border-radius:var(--radius-md);background:#fff;box-shadow:0 12px 28px #0f233c24;opacity:0;transform:translateY(-4px);pointer-events:none;transition:opacity .15s,transform .15s;z-index:320}.call-status-diagnostics:before{content:"";position:absolute;top:-6px;right:24px;width:10px;height:10px;border-left:1px solid #dce6f3;border-top:1px solid #dce6f3;background:#fff;transform:rotate(45deg)}.call-status-capsule:hover .call-status-diagnostics,.call-status-capsule:focus-within .call-status-diagnostics{opacity:1;transform:translateY(0);pointer-events:auto}.diagnostics-title{margin-bottom:6px;padding:0 2px 6px;border-bottom:1px solid #f0f3f7;color:#344054;font-size:13px;font-weight:800}.diagnostics-row{display:flex;align-items:center;justify-content:space-between;gap:12px;min-height:28px;padding:0 2px}.diagnostics-label{color:var(--color-text-secondary);font-size:12px;white-space:nowrap}.diagnostics-value{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#344054;font-size:12px;font-weight:700;text-align:right;font-variant-numeric:tabular-nums}.diagnostics-value.is-good{color:#389e0d}.diagnostics-value.is-warning{color:#d46b08}.diagnostics-value.is-checking{color:#1d39c4}.diagnostics-value.is-offline{color:#8c8c8c}.call-status-action{display:inline-flex;align-items:center;justify-content:center;gap:4px;height:28px;min-width:58px;padding:0 9px;border-radius:var(--radius-sm);background:#fff;color:var(--color-primary);font-size:12px;font-weight:700;transition:background .15s,color .15s,box-shadow .15s;white-space:nowrap}.call-status-action .action-svg{width:14px;height:14px;flex-shrink:0}.call-status-action:hover{box-shadow:var(--shadow-card)}.call-status-capsule.is-ringing{border-color:#ffe58f;background:#fffbe6;color:#ad6800}.call-status-capsule.is-ringing .call-status-dot{background:#faad14;box-shadow:0 0 0 3px #faad142e}.call-status-capsule.is-ringing .call-status-detail{color:#ad6800}.call-status-action.answer{background:#52c41a;color:#fff}.call-status-action.answer:hover{background:#389e0d}.call-status-capsule.is-outgoing{border-color:#adc6ff;background:#f0f5ff;color:#1d39c4}.call-status-capsule.is-outgoing .call-status-dot{background:#2f54eb;box-shadow:0 0 0 3px #2f54eb29;animation:call-status-pulse-indigo 1.4s ease-in-out infinite}.call-status-capsule.is-outgoing .call-status-detail{color:#1d39c4}.call-status-capsule.is-answering{border-color:var(--color-primary-border);background:#f0f7ff;color:var(--color-primary-hover)}.call-status-capsule.is-answering .call-status-dot{background:var(--color-primary);box-shadow:0 0 0 3px #1677ff29;animation:call-status-pulse 1.4s ease-in-out infinite}.call-status-capsule.is-answering .call-status-detail{color:var(--color-primary-hover)}.call-status-capsule.is-idle{border-color:#d9f7be;background:#fbfff7;color:#237804}.call-status-capsule.is-idle .call-status-detail{color:#5c7a4d}.call-status-capsule.is-offline{border-color:#e4e7ec;background:#fafafa;color:#667085}.call-status-capsule.is-offline .call-status-dot{box-shadow:0 0 0 3px #98a2b324}.call-status-capsule.is-offline .call-status-detail{color:#8c8c8c}.call-status-action:disabled{cursor:wait}.call-status-action.loading,.call-status-action.loading:hover{background:var(--color-primary-bg);color:var(--color-primary-hover);box-shadow:inset 0 0 0 1px #1677ff24}.call-status-spinner{width:14px;height:14px;border:2px solid rgba(22,119,255,.22);border-top-color:currentColor;border-radius:50%;flex-shrink:0;animation:call-status-spin .75s linear infinite}.call-status-capsule.is-active{border-color:var(--color-primary-border);background:var(--color-primary-bg);color:var(--color-primary-hover)}.call-status-capsule.is-active .call-status-dot{background:var(--color-primary);box-shadow:0 0 0 3px #1677ff29}.call-status-capsule.is-active .call-status-detail{color:var(--color-primary-hover);font-weight:700}.call-status-action.hangup{background:#fff1f0;color:#cf1322}.call-status-action.hangup:hover{background:#ff4d4f;color:#fff}@keyframes call-status-spin{to{transform:rotate(360deg)}}@keyframes call-status-pulse{0%,to{box-shadow:0 0 0 3px #1677ff29}50%{box-shadow:0 0 0 7px #1677ff00}}@keyframes call-status-pulse-indigo{0%,to{box-shadow:0 0 0 3px #2f54eb29}50%{box-shadow:0 0 0 7px #2f54eb00}}@keyframes call-status-pulse-scale{0%,to{transform:translate(0);opacity:1}50%{transform:translate(1px);opacity:.72}}.user-block{position:relative;flex-shrink:0}.user-trigger{display:inline-flex;align-items:center;gap:10px;padding:4px 8px 4px 4px;border-radius:var(--radius-pill);background:transparent;transition:background .2s;cursor:pointer}.user-trigger:hover{background:var(--color-fill)}.user-avatar{display:flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:50%;color:#fff;font-size:14px;font-weight:600;flex-shrink:0}.user-name{max-width:128px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:500;color:var(--color-text)}.user-arrow{font-size:10px;color:var(--color-text-secondary);transition:transform .2s}.user-arrow.open{transform:rotate(180deg)}.user-dropdown{position:absolute;top:calc(100% + 6px);right:0;min-width:140px;background:var(--color-bg-container);border-radius:var(--radius-md);box-shadow:0 4px 16px #0000001f;border:1px solid var(--color-border);padding:4px;z-index:200;animation:dropdown-in .15s ease-out}@keyframes dropdown-in{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.dropdown-item{display:flex;align-items:center;width:100%;min-height:36px;padding:0 12px;border-radius:var(--radius-sm);background:transparent;color:var(--color-text);font-size:14px;text-align:left;transition:all .2s}.dropdown-item:hover{background:var(--color-error-bg);color:var(--color-error)}.metric-row{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;padding:24px 24px 0}.metric{display:flex;align-items:center;gap:16px;padding:20px;background:var(--color-bg-container);border-radius:var(--radius-md);box-shadow:var(--shadow-card);border-left:3px solid 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8px;border-radius:var(--radius-pill);font-size:12px;font-weight:500;color:var(--color-text-secondary);background:var(--color-fill);border:1px solid var(--color-border);white-space:nowrap}.status-tag.active{color:var(--color-success);background:var(--color-success-bg);border-color:#b7eb8f}.status-tag.inactive{color:var(--color-warning);background:var(--color-warning-bg);border-color:#ffe58f}.config-meta{font-size:13px;color:var(--color-text-secondary)}.error-text{color:var(--color-error)}.tts-template-text{font-size:13px;color:var(--color-text-secondary);margin:0 0 12px;word-break:break-all}.tts-preview-result{margin-top:12px;padding-top:12px;border-top:1px solid var(--color-border);display:flex;flex-direction:column;gap:8px}td.empty-cell{text-align:center;color:var(--color-text-secondary)}.field span.req:after{content:" *";color:var(--color-error)}.cell-ellipsis{display:block;max-width:260px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.label-lg .field span,.label-lg .field>span{width:140px;white-space:nowrap;flex:none}
